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Quick FAQ'S

  • Damaged or Faulty Goods

    We pride ourselves in ensuring that all orders arrive swiftly and safely. If your order arrives damaged, faulty or defective, please contact us as soon as possible with your order number and a photo of the issue for our records. From there, we’ll assess the issue and arrange a replacement swiftly and at no additional cost to you.

    30-Day Satisfaction Guarantee

    Not completely satisfied with your purchase? We offer a 30-day satisfaction guarantee. If you’re not happy with your Altar purchase within 30 days of receiving it, get in touch with our team and let us know what’s wrong. We’ll work with you to find a suitable solution, which may include a replacement or refund. Our satisfaction guarantee is intended to help find a fuelling solution that works for you.

    How to Contact Us

    To start a return, replacement or satisfaction claim, please contact us through our Contact Us page (or sales@altarfuel.com) with your order number and a brief description of the issue. We’ll respond as quickly as possible and guide you through the next steps.

  • We pride ourselves in ensuring that all orders arrive swiftly and safely. Standard nationwide shipping (Ireland) typically takes 2-3 business days*. Please allow for a 5-7 day delivery time on international orders.

    *Please note that postal delays can occasionally occur and are unfortunately outside of our control. If you’re unsure about the whereabouts of your order, please don’t hesitate to contact us and we’ll be happy to assist you.

  • Yes, we ship to most countries worldwide. International shipping times vary by location.

  • Mix 3 scoops of Speed Dust with 500ml of water and shake well. Sip steadily in the hour before training/racing. For sessions of 90+ minutes, take one serving per hour throughout.

    For a comprehensive guide to fuelling with Speed Dust please visit the FAQ's page.